Warranty & Returns

All goods purchased from kensmart.co.nz come with a 7 day warranty unless stated otherwise. Misuse, impact/water damage and wear and tear are not covered under this warranty.

We will repair or replace any product under warranty as detailed in the Consumer Guarantees and Fair Trading Acts. If the same or similar product cannot be repaired or replaced, a refund on the product will be given. Please choose carefully when purchasing goods as we do not refund or exchange products if you change your mind or make an error.

Please contact us immediately by email at speedkenpark@hotmail.com if you believe your product may be faulty or have a genuine case to exchange and we will resolve this as fast as possible for you. Customers can return products within 7 days for a refund if they want to exchange it or get a refund.

All goods purchased from kensmart.co.nz are eligible to be returned within 7 days of delivery for a full refund if they want to exchange it or receive a refund. If the product was faulty then Ken's Mart will pay for return postage, but if the customer changes their mind, they must pay for return postage.